Online Reputation Management

Competitive Edge offers an online reputation management solution designed to empower brands by leveraging member reviews. The platform emphasizes the importance of the consumer’s voice in shaping a brand's success, aiming to foster brand loyalty, retention, and growth. With our solution, businesses can supercharge their member acquisition strategies, gain insights from competitive market analysis, manage local listings, and ensure compliance by monitoring feedback for potential issues. The software also provides tools for crisis control, enabling brands to resolve complaints and rebuild trust. Additionally, it offers features to automate review collection, engage with consumers authentically, and display social proof through review widgets on websites.

What can you do with our solution?

  • Monitor your online reviews on popular review sites such as Google, Facebook, Yelp, and more, all in one place.

  • Measure your brand reputation with our Reputation Score and take steps to improve it using ReviewTrackers' analysis.

  • Get insights into your member feedback and analytics to spot trends, identify opportunities, and improve member satisfaction.

  • Generate customized reports and receive notifications to stay updated on your member feedback and insights.

How can you benefit from it?

  • Win your market through reviews and improve your online presence.

  • Listen to member feedback and create personalized experiences to ensure retention.

  • Analyze your competitive performance and build strategies to drive member loyalty and satisfaction.

  • Build a comprehensive and customized member engagement strategy.

Take a Quick Tour

Watch this 3 minute video to get a glimpse of the solution in action.
Manage your online reputation all from one place.

Why partner with us for online reputation management?

  • ✔ Manage all business reviews

    Aggregate and manage business reviews and segment based on region or location.

  • ✔ Tools for location managers

    Assign access and provide tools to oversee reviews and reputation to attract more customers to specific locations.

  • ✔ Optimize your brand's visibility

    Improve local search performance of your business listings for near me searches and outrank the competition.

  • ✔ Generate new reviews

    Track review volume and watch your average rating grow, improving each location's position in the Google local pack.

  • ✔ Never miss a review response

    Automate and personalize a response strategy that is location specific and on-brand.

  • ✔ Track the competition

    Compare their ratings and overall performance against your business on a local and regional level.

  • ✔ Plays nice with your existing technology and review sites

    Integrate enterprise reputation management with your tech stack to automate workflows and allow for increased flexibility and productivity.

What are your goals?

  • Take control of your credit union's business listing information across the internet to improve your online ranking and ensure brand visibility.

  • Foster an authentic relationship with your members by leveraging their feedback and reviews. Our software allows you to inspire brand loyalty, increase confidence, and show prospective members that you genuinely care about their experiences.

  • By effectively managing your online reputation, you can influence potential members with social proof. Our review widgets display positive reviews on your website, instilling trust and credibility in your brand.

Online Reviews Statistics and Trends

  • Google is (Still) the Review Site of Choice

    More users than ever are reading Google reviews directly from search results

  • 88% of All Reviews Come from Only 4 Review Sites

    Only 4 sites are responsible for the distribution of 88% of all reviews. After Google (73%), Yelp (6%), Facebook (3%), and Tripadvisor (3%) follow suit.

  • Reviews are (A Lot) Shorter

    They’re now about the length of an expanded tweet: a structural change that reflects changing consumer expectations.

  • Companies Aren’t Responding Fast Enough (or At All) to Reviews

    53% of customers expect businesses to respond to negative reviews within a week. 1 in 3 have a shorter time frame of 3 days or less.

  • Responsive Industry Leaders Get Higher Ratings

    Faster review response times are closely linked to having a positive reputation.

  • Customers Don’t Trust Companies with Lower than 4-Star Ratings

    The most common filter applied is to see only companies with 4-star ratings and higher.

Learn More

Still have Questions?