Drive High-Value Experiences
Member and Customer Experience
Tracking experiences across touchpoints is essential to gain insight into member/customer satisfaction and loyalty. It can help you identify areas to improve, develop strategies to increase loyalty, and make informed decisions about how to best serve your members/customers.
Voice of the Employee
Our employee experience (EX) program enables you to listen to and understand employee sentiment and engagement, as well as uncover potential issues and opportunities for improvement and growth. It will help you take action to increase innovation and employee fulfillment, which will lead to higher levels of organizational success.
Improving Experiences
Our approach to improving experiences for credit unions and community banks focuses on our tried-and-true process and expertise in helping financial organizations with their need to understand customers and employees.
Online Reputation Management
Our solution streamlines the management and growth of your brand reputation across all of your locations. Online reviews play a big role in how today’s consumers judge businesses. Before your potential members even go to a physical location, they read online reviews.
Let’s Work Together
Want to learn more about how Competitive Edge and InMoment's Experience Improvement (XI) Platform can help you deliver world-class experiences? Let us know and a member of our team will be in touch.